沒遇過的狀況,請問大家會怎麼處理? - 手錶
By Puput
at 2022-02-07T18:23
at 2022-02-07T18:23
Table of Contents
首先感謝錶板許多同好公開與私下的協助交流,讓小弟在事件中學了不少
在此更新一下今日(2/7)的最新進度,由於原文頗長,在此不再重複貼上,有興趣的朋友
可以在板上搜尋原文
在發完上一篇文章後,小弟便著手寫英文信寄給瑞士歐記,自1/27起每日各寫一篇(用詞
具書信禮儀、內容略有改動並非複製貼上),並在2/1收到瑞士方面的回信
回信大意是他們已收到我反應的情況,已將情形轉知南港斯沃琪,但由於時值新年連假期
間,可能要到2/7開工後才會獲得處理
接下來時間就來到今日下午,我收到斯沃琪南港歐米茄服務中心的來信,大意是要我回覆
個人資料,聲稱將由專人處理此案
我依照指示回信以後,在同日傍晚17:30左右接到電話,對方表明是台灣歐米茄,並告訴
我他們的處置方式如下
我得再把錶拿回去南港一次,他們會把錶殼拆卸後寄回瑞士,瑞士會將一個刻有相應編號
的新錶殼寄過來南港,再於南港重新組裝後交還給我,預估需時3、4個月以上
目前最新進度就到這裡,這個處置方式雖然看似合理,也能在一定意義上解決問題,基於
息事寧人的角度來看或許是個可接受的選項
但身邊也有錶友認為,在這樣的做法中,消費者的權益明確受損,希望小弟硬起來維護自
身權益
之所以發這篇文章一來是負起更新後續的責任,二來也想請教板友們,如果是你們,接下
來會選擇怎麼做呢?
--
在此更新一下今日(2/7)的最新進度,由於原文頗長,在此不再重複貼上,有興趣的朋友
可以在板上搜尋原文
在發完上一篇文章後,小弟便著手寫英文信寄給瑞士歐記,自1/27起每日各寫一篇(用詞
具書信禮儀、內容略有改動並非複製貼上),並在2/1收到瑞士方面的回信
回信大意是他們已收到我反應的情況,已將情形轉知南港斯沃琪,但由於時值新年連假期
間,可能要到2/7開工後才會獲得處理
接下來時間就來到今日下午,我收到斯沃琪南港歐米茄服務中心的來信,大意是要我回覆
個人資料,聲稱將由專人處理此案
我依照指示回信以後,在同日傍晚17:30左右接到電話,對方表明是台灣歐米茄,並告訴
我他們的處置方式如下
我得再把錶拿回去南港一次,他們會把錶殼拆卸後寄回瑞士,瑞士會將一個刻有相應編號
的新錶殼寄過來南港,再於南港重新組裝後交還給我,預估需時3、4個月以上
目前最新進度就到這裡,這個處置方式雖然看似合理,也能在一定意義上解決問題,基於
息事寧人的角度來看或許是個可接受的選項
但身邊也有錶友認為,在這樣的做法中,消費者的權益明確受損,希望小弟硬起來維護自
身權益
之所以發這篇文章一來是負起更新後續的責任,二來也想請教板友們,如果是你們,接下
來會選擇怎麼做呢?
--
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手錶
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