手錶保養 要求不要拋光 結果被通知已拋光 - 手錶

Rebecca avatar
By Rebecca
at 2019-04-19T19:13

Table of Contents

Update:
官網feedback仍然沒有回覆,感覺我是白寫了

別的不說,我是真的很想看歐洲總公司會怎麼回我

反而PTT鄉民的力量還真是有用

有鄉民客戶拿我的發文去找他們

比較專門的網站watchbus倒是回覆不多

最後101 IWC回覆可以給我更換全新的錶殼及鍊帶

錶殼可以在21個工作天後交給我

鍊帶好像是要從歐洲過來會比較久

會再通知我去換鍊帶

反正就是本來說的沒料什麼的因素都是可以被解決的

以上跟大家報告

也非常感謝把文章拿去給IWC看的鄉民

我想這是這次IWC處理方案改善的主因

IWC也跟我說我這樣的po文對他們品牌形象影響很大

不過也承認我寫的都是事實

最後,請教各位先進,IWC這樣的處理我有什麼要注意的嗎?

如何檢查?如何確認是否是新錶殼新鍊帶?

我想IWC是不致於為了這個騙我啦!

但還是小心為上

要是真的騙我,那可就嚴重了

※ 引述《Wayne5 (Wayne)》之銘言:
: 跟大家報告,很遺憾..
: 4/10至今沒有任何後續 官網和101 IWC都沒有
: 不知是不是官網feedback系統有什麼問題
: 連"我們收到您的feedback了,將內部了解後回覆您" 這樣的回應都沒有
: 將再寫一封feedback去質疑
: On APR 10, I issued the below feedback at this feedback system. Three days
: passed, I have not received any reply. I do not know what went wrong. Does
: this feedback system work??
: ※ 引述《Wayne5 (Wayne)》之銘言:
: : 努力寫英文信去官網的FEEDBACK反映了 希望總部能給予適當處理
: : English is not my first language, but I am going to try my best to describ
e
: : the whole situation that disappoint me so much about the brand of IWC whic
h
: : Iove.
: : Location: Taipei 101, Taiwan
: : Repair reference number: XXXXXXXXX
: : Customer repair number: XXXXXXXXX
: : I purchased my IWC 型號 in 2013. On March 16, I found
: : something weird of my watch and thought it’s about time to do the
: : maintenance. I went to Taipei 101 IWC boutique for the service, the
: : maintenance fee is not cheap I have to say. However, I trust the brand, so
I
: : still brought it to IWC.
: : I DO NOT want my watch to be POLISHED, so I told the Boutique Manager Samm
i
: : Wu about it SEVERAL times SEARIOUSLY. Moreover, I also told the lady who k
ey
: : in my repair receipt about it AGAIN. Totally, more than five times I
: : remember. Because I concern and care it so much. And I double check my rep
ai
: : receipt to make sure the special note is being put on it black and white.
: : I believe it is not an unique request(NO POLISHING), many people do not wa
nt
: : their watch to be polished. We want our watches in their original shapes.
I
: : believe IWC as a prestigious watch maker knows it and respects it.
: : Today, April 10, I received a phone call from Boutique Manager Sammi Wu,
: : saying that she is sorry that my watch is being POLISHED. I was shocked! A
nd
: : do not know what to say. Sammi Wu offered me a discount of maintenance fee
,
: : from around NTD 26,000 to NTD 21,000. I have to say I can not accept it. T
he
: : she asked ”What can you accept?” I really do not know what to reply, I
: : just want my watch back. I said I want a new one since a polished one can
no
: : go back to original as my understanding. It is also acceptable if IWC can
: : change the case and bracelet which are being affected(but I remember being
: : told that the material is not available). Boutique Manager Sammi Wu sayed
sh
: : need to discuss internally with company.
: : Then about two hours later, a gentleman who is Maintenance Manager called
me
: : saying sorry that it’s IWC’s fault, and offering 50% discount of
: : maintenance fee. I can not accept and ask him to think in my shoes and my
: : situation, he said he totally understand, and would also be upset if he fa
ce
: : the same situation. After that, Free of Charge is being offered to me. I
: : replied that I can not accept it.
: : I have to say both Boutique Manager Sammi Wu and Maintenance Manager are
: : polite and with good attitude. But their solution is just not acceptable t
o
: : me.
: : I WANT MY WATCH WITHOUT POLISHING BACK. I want a new one since a polished
on
: : can not go back to original as my understanding. Or IWC can change the new
: : case and new bracelet which are being affected. (but I remember being told
: : that the material is not available).
: : Dear IWC, as a prestigious, historic watch maker and brand, please tell me
: : what you can do to help me. I hope contacting the headquarter directly can
: : help me on this case. I hope IWC is a brand that can be trusted as I alway
s
: : believe.
: : 以

--
Tags: 手錶

All Comments

Ursula avatar
By Ursula
at 2019-04-21T05:45
推,感覺這樣才是合理的!
Blanche avatar
By Blanche
at 2019-04-21T14:51
恭喜 可是為何你問不行 鄉民問就可以@@
Olive avatar
By Olive
at 2019-04-24T21:13
巴庫不夠大吧
Agatha avatar
By Agatha
at 2019-04-25T00:56
使用者是個人,鄉民就是群體了,我猜啦
Hamiltion avatar
By Hamiltion
at 2019-04-29T20:27
讚哦
Frederica avatar
By Frederica
at 2019-05-03T00:09
因為一個人講跟很多人講是兩回事,就像最近對岸奔馳事
件沒鬧開就要消費者吞下去,當然一樣基本白紙黑字要寫清
Charlie avatar
By Charlie
at 2019-05-07T07:34
是戴IWC的鄉民嗎 哈哈
Charlie avatar
By Charlie
at 2019-05-08T04:48
其實你現在問的這個問題我有想過 因為拋好的殼 應該分辨
不出來到底是不是新的還是拋過的
Carol avatar
By Carol
at 2019-05-13T03:06
鄉民の力量
Carolina Franco avatar
By Carolina Franco
at 2019-05-17T21:48
游標卡尺量寬度?拋過應該會薄些
Anthony avatar
By Anthony
at 2019-05-22T03:08
團結力量大!!
Oliver avatar
By Oliver
at 2019-05-25T07:51
不可能拋到讓你量得出差異 這樣根本叫大拋
一般鋼殼拋光用布輪小心處理而已
Annie avatar
By Annie
at 2019-05-28T18:00
我覺得還不如請原po讓iwc在錶殼跟錶帶到貨時先不要裝上
請你到現場親自開封檢查
John avatar
By John
at 2019-05-29T22:53
然後錶帶先拿回家留下錶殼
Wallis avatar
By Wallis
at 2019-06-02T22:51
了解~ 樓上專業
Harry avatar
By Harry
at 2019-06-04T12:02
恭喜你 這件事總算有個合理結果
Franklin avatar
By Franklin
at 2019-06-04T18:19
建議到貨前先檢查料件,__新品也是……
Yuri avatar
By Yuri
at 2019-06-06T18:27
恭喜原po,這種事本來就該這樣解決,只是一些廠商看準大家
多一事不如少一事的心態,多人反映後終於拿出誠意了
Susan avatar
By Susan
at 2019-06-07T12:02
猛猛
Oliver avatar
By Oliver
at 2019-06-09T00:51
我建議是要量隔的厚度,就像
樓上幾位高手說的,拋光就是
會變薄,這樣可以判斷是否換
新隔了。
Caroline avatar
By Caroline
at 2019-06-09T14:30
原po 沒人說一定要拿你原來的殼拋給你阿 你怎麼知道他們
裡頭有沒有整新的料件呢?
還是保險一點 請他們到貨請你到現場親自開封檢查
Doris avatar
By Doris
at 2019-06-14T00:14
如果序號在殼上的話 新的殼可能會刻上舊殼的序號 然後舊的
殼回收 兩者之間字體很難一模一樣
Dinah avatar
By Dinah
at 2019-06-18T07:52
他們新殼也是寄到維修部 不太可能當著你的面拆封 這要求就
和洗油就想進rsc參觀一樣困難
Kelly avatar
By Kelly
at 2019-06-19T22:47
整隻錶的錶殼都是弧面 素人怎麼可能做出準確的量測呢 何況
素人也無法得到中殼的機械圖 也就得不到尺度和公差範圍了
Daniel avatar
By Daniel
at 2019-06-20T09:14
倒是忘了序號在殼上的問題 不過用CNC刻的 字體要不一樣也
是很難吧
Ethan avatar
By Ethan
at 2019-06-21T06:32
另外你說素人沒辦法拋整到跟原來弧度一樣 一般消費者就看
得出來嗎?
Rosalind avatar
By Rosalind
at 2019-06-25T01:23
推毅力,果然會吵的小孩有糖吃
Cara avatar
By Cara
at 2019-06-27T11:13
問題有一個,就是換新的不代表組裝得順利,畢竟台灣
技師組裝功力不比瑞士啊,呵呵
Hedy avatar
By Hedy
at 2019-06-30T06:04
我是你的話最多換個錶帶,其他東西別換
Caroline avatar
By Caroline
at 2019-07-01T06:14
畢竟板上很多人說錶沒保養沒事,一拆一裝又出問題。
Franklin avatar
By Franklin
at 2019-07-02T23:26
又>卻
Jacob avatar
By Jacob
at 2019-07-04T17:55
再加上如果錶盤如果比機芯年輕很多,又會被認為是大
撞過,反倒不利於你賣二手
Hedda avatar
By Hedda
at 2019-07-05T09:02
我是說素人就算給了好的量測器具 也會因為不知道怎麼用所以
量不出有意義對數字
Wallis avatar
By Wallis
at 2019-07-09T17:24
更有甚者會判定假貨,你連轉賣的資格都沒有
Sierra Rose avatar
By Sierra Rose
at 2019-07-12T23:36
所以見好就收吧,有個新錶帶就不錯了
Damian avatar
By Damian
at 2019-07-14T13:37
我不覺得台灣技師相比會有多差 就以前趴文的結果 例如德國
論壇就有很多人抱怨那裡的原廠服務 很多個案從台灣角度看起
來也知道不專業
Iris avatar
By Iris
at 2019-07-15T05:08
有原廠維修的文件 和原廠維修的記錄 怎能會被判斷假貨呢 我
覺得換殼對技師來說完全是簡單的小工 並不需要過度擔憂
Tristan Cohan avatar
By Tristan Cohan
at 2019-07-17T04:50
有換過保桿的二手車,價格都很慘
Mary avatar
By Mary
at 2019-07-21T10:13
撇開真假問題和拆裝意外,起碼這點逃不掉
Joe avatar
By Joe
at 2019-07-26T05:56
原po自己想清楚吧,有一好無二好
Bennie avatar
By Bennie
at 2019-07-30T10:58
恭喜
Daniel avatar
By Daniel
at 2019-07-30T17:47
總之 恭喜 祝順利
Ina avatar
By Ina
at 2019-08-02T02:42
恭喜
Zanna avatar
By Zanna
at 2019-08-03T13:08
鄉民的力量
John avatar
By John
at 2019-08-05T11:50
換保桿價位會很差?某樓開過車子嗎?保桿本來就是拿來
當車禍時緩衝用,以免傷到內部,如果這整顆錶都是原廠認
證處理為什麼2手價很差我不懂?還是原廠不願意承認?
Odelette avatar
By Odelette
at 2019-08-09T18:17
殼被刮痛一次 拋光又痛一次。痛痛
Joseph avatar
By Joseph
at 2019-08-13T06:27
這樣處理才是對的 之前那些噓噓要醒醒R
Joseph avatar
By Joseph
at 2019-08-17T00:29
推推
Anthony avatar
By Anthony
at 2019-08-19T02:53
群體力量大 畢竟這支錶不是便宜貨 一個不買 跟一百哥
就差異很大了XD 畢竟十來萬元一隻錶 可選擇得品牌很多
Ida avatar
By Ida
at 2019-08-23T10:59
恭喜!
Connor avatar
By Connor
at 2019-08-26T09:41
IWC台灣自己養一堆無腦員工亂處理的結果就是讓品牌形象差
一開始說什麼缺料,絕對只是無腦員工唬你而已!
Erin avatar
By Erin
at 2019-08-27T19:17
錶跟車不一樣吧,車還有結構是否受損,原漆,色差等問題
總之有解決就是好事...
Hardy avatar
By Hardy
at 2019-08-28T18:22
請教官網有回覆嗎?
Edith avatar
By Edith
at 2019-09-02T00:36

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