Update:
官網feedback仍然沒有回覆，感覺我是白寫了
別的不說，我是真的很想看歐洲總公司會怎麼回我
反而PTT鄉民的力量還真是有用
有鄉民客戶拿我的發文去找他們
比較專門的網站watchbus倒是回覆不多
最後101 IWC回覆可以給我更換全新的錶殼及鍊帶
錶殼可以在21個工作天後交給我
鍊帶好像是要從歐洲過來會比較久
會再通知我去換鍊帶
反正就是本來說的沒料什麼的因素都是可以被解決的
以上跟大家報告
也非常感謝把文章拿去給IWC看的鄉民
我想這是這次IWC處理方案改善的主因
IWC也跟我說我這樣的po文對他們品牌形象影響很大
不過也承認我寫的都是事實
最後，請教各位先進，IWC這樣的處理我有什麼要注意的嗎？
如何檢查？如何確認是否是新錶殼新鍊帶？
我想IWC是不致於為了這個騙我啦！
但還是小心為上
要是真的騙我，那可就嚴重了
※ 引述《Wayne5 (Wayne)》之銘言：
: 跟大家報告，很遺憾..
: 4/10至今沒有任何後續 官網和101 IWC都沒有
: 不知是不是官網feedback系統有什麼問題
: 連"我們收到您的feedback了，將內部了解後回覆您" 這樣的回應都沒有
: 將再寫一封feedback去質疑
: On APR 10, I issued the below feedback at this feedback system. Three days
: passed, I have not received any reply. I do not know what went wrong. Does
: this feedback system work??
: ※ 引述《Wayne5 (Wayne)》之銘言：
: : 努力寫英文信去官網的FEEDBACK反映了 希望總部能給予適當處理
: : English is not my first language, but I am going to try my best to describ
e
: : the whole situation that disappoint me so much about the brand of IWC whic
h
: : Iove.
: : Location: Taipei 101, Taiwan
: : Repair reference number: XXXXXXXXX
: : Customer repair number: XXXXXXXXX
: : I purchased my IWC 型號 in 2013. On March 16, I found
: : something weird of my watch and thought it’s about time to do the
: : maintenance. I went to Taipei 101 IWC boutique for the service, the
: : maintenance fee is not cheap I have to say. However, I trust the brand, so
I
: : still brought it to IWC.
: : I DO NOT want my watch to be POLISHED, so I told the Boutique Manager Samm
i
: : Wu about it SEVERAL times SEARIOUSLY. Moreover, I also told the lady who k
ey
: : in my repair receipt about it AGAIN. Totally, more than five times I
: : remember. Because I concern and care it so much. And I double check my rep
ai
: : receipt to make sure the special note is being put on it black and white.
: : I believe it is not an unique request(NO POLISHING), many people do not wa
nt
: : their watch to be polished. We want our watches in their original shapes.
I
: : believe IWC as a prestigious watch maker knows it and respects it.
: : Today, April 10, I received a phone call from Boutique Manager Sammi Wu,
: : saying that she is sorry that my watch is being POLISHED. I was shocked! A
nd
: : do not know what to say. Sammi Wu offered me a discount of maintenance fee
,
: : from around NTD 26,000 to NTD 21,000. I have to say I can not accept it. T
he
: : she asked ”What can you accept?” I really do not know what to reply, I
: : just want my watch back. I said I want a new one since a polished one can
no
: : go back to original as my understanding. It is also acceptable if IWC can
: : change the case and bracelet which are being affected(but I remember being
: : told that the material is not available). Boutique Manager Sammi Wu sayed
sh
: : need to discuss internally with company.
: : Then about two hours later, a gentleman who is Maintenance Manager called
me
: : saying sorry that it’s IWC’s fault, and offering 50% discount of
: : maintenance fee. I can not accept and ask him to think in my shoes and my
: : situation, he said he totally understand, and would also be upset if he fa
ce
: : the same situation. After that, Free of Charge is being offered to me. I
: : replied that I can not accept it.
: : I have to say both Boutique Manager Sammi Wu and Maintenance Manager are
: : polite and with good attitude. But their solution is just not acceptable t
o
: : me.
: : I WANT MY WATCH WITHOUT POLISHING BACK. I want a new one since a polished
on
: : can not go back to original as my understanding. Or IWC can change the new
: : case and new bracelet which are being affected. (but I remember being told
: : that the material is not available).
: : Dear IWC, as a prestigious, historic watch maker and brand, please tell me
: : what you can do to help me. I hope contacting the headquarter directly can
: : help me on this case. I hope IWC is a brand that can be trusted as I alway
s
: : believe.
: : 以
--
官網feedback仍然沒有回覆，感覺我是白寫了
別的不說，我是真的很想看歐洲總公司會怎麼回我
反而PTT鄉民的力量還真是有用
有鄉民客戶拿我的發文去找他們
比較專門的網站watchbus倒是回覆不多
最後101 IWC回覆可以給我更換全新的錶殼及鍊帶
錶殼可以在21個工作天後交給我
鍊帶好像是要從歐洲過來會比較久
會再通知我去換鍊帶
反正就是本來說的沒料什麼的因素都是可以被解決的
以上跟大家報告
也非常感謝把文章拿去給IWC看的鄉民
我想這是這次IWC處理方案改善的主因
IWC也跟我說我這樣的po文對他們品牌形象影響很大
不過也承認我寫的都是事實
最後，請教各位先進，IWC這樣的處理我有什麼要注意的嗎？
如何檢查？如何確認是否是新錶殼新鍊帶？
我想IWC是不致於為了這個騙我啦！
但還是小心為上
要是真的騙我，那可就嚴重了
※ 引述《Wayne5 (Wayne)》之銘言：
: 跟大家報告，很遺憾..
: 4/10至今沒有任何後續 官網和101 IWC都沒有
: 不知是不是官網feedback系統有什麼問題
: 連"我們收到您的feedback了，將內部了解後回覆您" 這樣的回應都沒有
: 將再寫一封feedback去質疑
: On APR 10, I issued the below feedback at this feedback system. Three days
: passed, I have not received any reply. I do not know what went wrong. Does
: this feedback system work??
: ※ 引述《Wayne5 (Wayne)》之銘言：
: : 努力寫英文信去官網的FEEDBACK反映了 希望總部能給予適當處理
: : English is not my first language, but I am going to try my best to describ
e
: : the whole situation that disappoint me so much about the brand of IWC whic
h
: : Iove.
: : Location: Taipei 101, Taiwan
: : Repair reference number: XXXXXXXXX
: : Customer repair number: XXXXXXXXX
: : I purchased my IWC 型號 in 2013. On March 16, I found
: : something weird of my watch and thought it’s about time to do the
: : maintenance. I went to Taipei 101 IWC boutique for the service, the
: : maintenance fee is not cheap I have to say. However, I trust the brand, so
I
: : still brought it to IWC.
: : I DO NOT want my watch to be POLISHED, so I told the Boutique Manager Samm
i
: : Wu about it SEVERAL times SEARIOUSLY. Moreover, I also told the lady who k
ey
: : in my repair receipt about it AGAIN. Totally, more than five times I
: : remember. Because I concern and care it so much. And I double check my rep
ai
: : receipt to make sure the special note is being put on it black and white.
: : I believe it is not an unique request(NO POLISHING), many people do not wa
nt
: : their watch to be polished. We want our watches in their original shapes.
I
: : believe IWC as a prestigious watch maker knows it and respects it.
: : Today, April 10, I received a phone call from Boutique Manager Sammi Wu,
: : saying that she is sorry that my watch is being POLISHED. I was shocked! A
nd
: : do not know what to say. Sammi Wu offered me a discount of maintenance fee
,
: : from around NTD 26,000 to NTD 21,000. I have to say I can not accept it. T
he
: : she asked ”What can you accept?” I really do not know what to reply, I
: : just want my watch back. I said I want a new one since a polished one can
no
: : go back to original as my understanding. It is also acceptable if IWC can
: : change the case and bracelet which are being affected(but I remember being
: : told that the material is not available). Boutique Manager Sammi Wu sayed
sh
: : need to discuss internally with company.
: : Then about two hours later, a gentleman who is Maintenance Manager called
me
: : saying sorry that it’s IWC’s fault, and offering 50% discount of
: : maintenance fee. I can not accept and ask him to think in my shoes and my
: : situation, he said he totally understand, and would also be upset if he fa
ce
: : the same situation. After that, Free of Charge is being offered to me. I
: : replied that I can not accept it.
: : I have to say both Boutique Manager Sammi Wu and Maintenance Manager are
: : polite and with good attitude. But their solution is just not acceptable t
o
: : me.
: : I WANT MY WATCH WITHOUT POLISHING BACK. I want a new one since a polished
on
: : can not go back to original as my understanding. Or IWC can change the new
: : case and new bracelet which are being affected. (but I remember being told
: : that the material is not available).
: : Dear IWC, as a prestigious, historic watch maker and brand, please tell me
: : what you can do to help me. I hope contacting the headquarter directly can
: : help me on this case. I hope IWC is a brand that can be trusted as I alway
s
: : believe.
: : 以
--
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